If an issue has been detected, click Yes to attempt to resolve it automatically via the Support and Recovery Assistant. Performs the initial checks, select one of the following options to continue: Sign-in to the affected Microsoft 365 Exchange Online user when prompted.Īfter you sign in, the Support and Recovery Assistant begins to troubleshoot the selected issue automatically. Select Yes when asked Is this the affected machine? Select the option that best fits the issue you are experiencing and click Next. Select Outlook when prompted with Which app are you have problems with? and choose one of the following options: Open the Microsoft Support and Recovery Assistant application. Use the following steps to troubleshoot various Exchange online issues with the Microsoft Support and Recovery Assistant: Troubleshoot Exchange issues with the Microsoft Support and Recovery Assistant ![]() Select I agree when prompted with the Service Agreement to complete the installation. In a web browser, navigate to the Microsoft Support and Recovery Assistant download page.Īfter the download completes, open the compressed folder.ĭouble-click the ClickOnce folder to expand the contents, then run the SaraSetup.exe application. ![]() Use the following steps to install the Microsoft Support and Recovery Assistant: Install the Microsoft Support and Recovery Assistant This article describes how to install the Microsoft Support and Recovery Assistant and troubleshoot Outlook issues with the Support and Recovery Assistant.
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